Unlocking Patient Loyalty with Poixel’s Market Research in Kuwait

July 2, 2024
Unlocking Patient Loyalty with Poixel’s Market Research in Kuwait
Unlocking Patient Loyalty with Poixel’s Market Research in Kuwait
July 2, 2024
Table of Contents (click to visit the section)


Poixel’s latest market research in Kuwait reveals critical insights into the physiotherapy market. We interviewed the top physiotherapy clinics and hospitals in Kuwait to understand patients' preferences, behaviors, motivations, and the market dynamics that influence their choices. 

With an emphasis on improving service delivery and patient engagement, these findings offer a roadmap for enhancing the overall patient experience and clinic performance.

Active Lifestyle and Physiotherapy Demand

The research indicates that most individuals undergoing physiotherapy lead an active lifestyle. Approximately 46% of current physiotherapy patients are actively engaged in daily activities, while 26% are primarily focused on recovery from injuries or conditions within the 25-35 age group.

This demographic typically experiences issues from everyday activities, such as work, shopping, and sports, rather than a sedentary lifestyle. The prevalent active lifestyle underscores the necessity for physiotherapy services to address injuries and ailments resulting from regular physical activity.

Importance of After-Sales Support

One of the significant insights from our interviews is the high demand for robust after-sales support.

Patients strongly desire clinics to maintain communication and support even after their sessions.

This includes follow-up on their progress, continuous guidance on home exercises, and ensuring they remain on a healthy trajectory. Building on after-sales support can significantly enhance patient retention and satisfaction, fostering long-term relationships and loyalty toward the clinic.

Trust and Tangible Improvement as Core Retention Factors

Trust in the therapist and tangible improvement in their condition are the most critical factors for patient retention. Patients prioritize these aspects over other factors like insurance options and appointment flexibility.

Building trust through consistent communication, demonstrating expertise, and providing visible results are essential strategies for retaining patients.

This trust can be cultivated by introducing therapists online and offline, offering valuable content, and ensuring patients feel part of a supportive and knowledgeable community.

Market Opportunities 

Poixel’s market research highlights several opportunities within the physiotherapy market in Kuwait. The growing awareness and demand for physical therapy present a significant opportunity.

As more individuals recognize the benefits of physiotherapy, clinics can expand their services to meet this increasing demand.

Furthermore, technological advancements offer a chance to enhance treatment methods and patient experiences. Integrating innovative tools and techniques can improve diagnostic accuracy, treatment effectiveness, and patient engagement.

Another promising opportunity lies in the increasing elderly population requiring physical therapy. With the aging demographic, there is a rising need for specialized physiotherapy services catering to age-related conditions and mobility issues.

By targeting this segment, clinics can establish a niche market and provide tailored services that address the specific needs of older adults.

Market Threats 

However, the physiotherapy market in Kuwait is not without its challenges.

Rising operational costs are a significant threat that clinics must manage to maintain profitability. These costs can include equipment, facility maintenance, and staff salaries. Additionally, the difficulty in hiring qualified staff poses a challenge.

The demand for skilled physiotherapists often exceeds the supply, leading to staffing shortages that can impact service quality and patient satisfaction.

Another threat is the prevalence of inexperienced therapists, such as those practicing traditional or folk medicine (الطب الشعبي), which can undermine the reputation and effectiveness of professional physiotherapy services.

Economic fluctuations also pose a risk, as they can affect patients' ability to afford therapy sessions, thereby reducing demand. Competition from other health service providers, including alternative medicine and wellness centers, adds to the challenges faced by physiotherapy clinics.

Finally, legislation and regulatory changes can impact operational practices, requiring clinics to adapt swiftly to new laws and guidelines.


Poixel's market research kuwait provides a comprehensive understanding of the physiotherapy market in Kuwait.

Physiotherapy clinics can enhance service delivery and patient satisfaction by catering to an active demographic, improving after-sales support, building trust through tangible improvements, and strategically addressing market opportunities and threats.

These strategies will enhance patient retention and position clinics favorably in a competitive market.

Our Insights

Latest Publications

Tool and strategies modern teams need to help their companies grow.

The Physiotherapy Market in Kuwait Grows Significantly | 2024 Market Research

The latest market research in Kuwait by Poixel highlights key trends in the physiotherapy sector. The study reveals a strong preference for homecare services among older adults, the importance of affordable and customizable service packages, and the critical role of building trust through effective communication and showcasing therapist expertise.

Dietbot.ai: Revolutionizing Diet Plans and Subscriptions in Kuwait

Dietbot.ai revolutionizes how individuals in Kuwait find and subscribe to diet plans. Offering a comprehensive directory of diet companies and personalized recommendations, Dietbot.ai ensures users receive the best-priced bundles and subscriptions tailored to their needs. Dietbot.ai simplifies the journey toward a healthier lifestyle with a user-friendly interface and seamless integration.

Poixel's Research Reveals Kuwait Ranks High for Safety, But Not the Safest

Our study reveals that most Kuwaitis feel safe in their homes, even in areas with higher crime rates. This sense of security impacts the demand for home security systems, which are mainly sought for peace of mind rather than safety concerns.
!-- GSAP Text Animations -->